Terms and Conditions

All treatments provided by Teresa (TJ) will last for the specified duration purchased. i.e. a 20 minute treatment will last 20 minutes.
All clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment.
Treatments will only be conducted if Teresa (TJ)deems the treatment safe for the client to receive
GP/Consultant permission may be required before treatments can be provided

Teresa (TJ) has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behavior
Payment will be collected for the full treatment price
All invoices must be paid within 5 days before appointment is due

A booking is confirmed once Teresa (TJ) and the client have both agreed a date, time, duration and location for a treatment
If a cancellation is made more than one weeks notice before treatments, the client will not be charged
If a cancellation is made within one week of the treatment, they will be expected to pay a cancellation fee for each hour cancelled
This cancellation fee may be waived at Teresa (TJ)discretion.
The cancellation fee must be paid within 7 days of the cancellation
If a client is experiencing symptoms of Covid-19 or has knowingly come into contact with someone with Covid-19 symptoms within two weeks prior to the treatment, the client must cancel their session with immediate effect and the cancellation fee will be waived
Teresa (TJ)has the right to cancel a treatment by giving 24 hours notice
Teresa (TJ)has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided
Teresa (TJ)has the right to cancel a treatment without notice if the client is intoxicated or inebriated
Teresa (TJ) commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible

Vouchers can be used as payment towards any available, advertised treatments
Vouchers are only valid for one use
If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued
Vouchers are only valid up to and including the expiry date
Refunds are not available for vouchers already paid for and provided

Website content will be authorised and managed at Teresa (TJ)discretion, including testimonials
Photographs will only be displayed with the consent of the people in the photograph
Photograph consent may be obtained by Teresa (TJ)verbally, or in writing if the client completes a photo release form
Photo release forms can be requested by phone or email

Teresa (TJ)accepts payment in cash, by cheque or bank transfer
Invoices will be sent to clients who do not pay for, or who cancel, treatments
Invoices must be paid within 5 days of the issue date and appointment is due

Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian
Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian
Consultation Forms and treatment notes will be kept on file, securely by Teresa (TJ)
All clients must complete a consultation form prior to receiving treatments by Teresa (TJ)
By signing the consultation form, clients are giving Teresa (TJ)permission to hold records and data about them
Personal information will not be shared with any third parties

If a client wishes to make a complaint about Teresa (TJ), this must be emailed to the address specified at tjpilatesgloucester@gmail.com
Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
All complaints will be taken very seriously and a response will be provided within 28 days